Privacy Policy

At Custom Gaming, your privacy and data security are our top priorities. This Privacy Policy outlines how we collect, use, and protect your personal information when you visit our website or make a purchase.

 

🔒 Information We Collect

When you use our site, we collect the following types of personal data:

1. Order Information

• Name
• Shipping and billing address
• Email address
• Phone number
• Payment details (processed securely via third-party providers)

2. Automatically Collected Data

• IP address
• Browser type
• Device type
• Pages visited
• Referring/exit pages

This helps us improve our site performance, understand visitor behavior, and ensure smooth operation of our store.

🎯 How We Use Your Information

We use your data to:

• Process and ship your orders
• Communicate order status and provide customer service
• Prevent fraud or suspicious activity
• Send promotional offers (only if you opted in)
• Improve the performance and usability of our website

We never sell or rent your personal information to third parties.

🤝 Sharing Your Data

We only share data with trusted service providers necessary to operate our store, such as:

• Shopify (e-commerce platform)
• Stripe / PayPal (payment gateways)
• Shipping and logistics companies
• Analytics and email marketing tools (Google Analytics, Klaviyo, Google Ads, Meta)

Each of these partners complies with data protection laws and contractual obligations.

🇪🇺 Your Rights Under GDPR

If you're in the EU, you have the right to:

• Access your personal data
• Correct any inaccurate data
• Request deletion of your data ("right to be forgotten")
• Object to data processing
• Request data portability

To exercise your rights, contact us.

 

🇺🇸 CCPA (California Privacy Rights)

If you are a California resident, you have the right to:

• Know what personal data we collect
• Request deletion of your personal information
• Opt-out of the sale of personal data (note: we do not sell your data)

To submit a CCPA request, email us.

🛡️ Data Security

We use industry-standard SSL encryption to secure all transactions. Your payment data is never stored on our servers but securely processed by certified payment providers.

📧 Email Marketing and Communication

If you opt-in to our newsletter, you’ll receive updates, promotions, and product launches. You can unsubscribe anytime via the link in any email.

We will never spam or misuse your contact information.

🍪 Cookies and Tracking Technologies

We use cookies to:

• Keep track of cart contents
• Analyze website traffic
• Provide personalized content and ads (with consent)

You can manage your cookie preferences in your browser settings.

👶 Children's Privacy

Our website is not intended for children under 13. We do not knowingly collect personal data from children.

 

📩 Contact Us

For any privacy-related questions or concerns, please contact us directly on our contact page.