Return Policy

At Custom Gaming, your satisfaction is our top priority. If you're not completely happy with your purchase, we're here to make things right. Please review our return policy below.

🔁 Returns & Exchanges

You have 30 days from the date of delivery to request a return or exchange.

To be eligible for a return:

Items must be unused, uninstalled, and in the original packaging.
Products must be in resalable condition with all included accessories or documentation.
Custom or personalized products are non-refundable, unless defective or damaged.

🚫 Non-Returnable Items

Opened or installed shells/covers that show signs of use
Custom-colored or custom-sized accessories
Gift cards
Discounted clearance items (unless defective)

⚠️ Damaged or Defective Items

Received a damaged or faulty item? Please contact our customer service within 7 days of receiving your order. We’ll need:

A brief description of the issue
A photo or video showing the defect/damage
Your order number

We’ll work quickly to offer a replacement, refund, or exchange.

📦 How to Start a Return

To initiate a return, please contact us at support@customgaming.com with your:

Full name
Order number
Reason for return
Photo(s) if applicable

We will reply within 48 hours with return instructions. Please do not send items back without first contacting us.

💸 Refunds

Once your return is received and inspected, we’ll notify you via email. If approved, your refund will be processed within 5–10 business days, back to your original payment method.

Please note:

Shipping fees are non-refundable unless the return is due to our error.
Return shipping costs are the responsibility of the customer unless otherwise agreed upon.

🌍 International Returns

Customers outside of North America are responsible for all return shipping charges, including duties and taxes if applicable. We recommend using a tracked shipping method for safe delivery.